CareFirst Careers

Recruiting Operations Manager

Resp & Qualifications

CareFirst, Inc., and its affiliated companies, generally referred to as CareFirst BlueCross BlueShield (CareFirst), is the Mid-Atlantic region’s largest private sector health insurer, with over $10 billion dollars in revenue, serving the healthcare needs of 3.4 million members in Maryland, the District of Columbia, and portions of northern Virginia. The Company offers a comprehensive portfolio of products and services to individuals and groups, as well as state and federal government sponsored plans.

As a not-for-profit, CareFirst regularly ranks among the most philanthropic organizations with $43 million invested in the community in 2019 to improve overall health, and increase the accessibility, affordability, safety, and quality of healthcare throughout its market area. The company’s associates consistently add to this impact by devoting thousands of volunteer hours to numerous community organizations and social causes.

We practice empathy, seek to understand, invest in inclusion, demand equity, and nurture belonging every day for our associates and the communities we serve. We rely on the rich diversity of our associates’ experiences and backgrounds to achieve our mission. In 2019, we proudly held our first Day of Equity and Action. On this day, 5,000 CareFirst associates gathered across five locations to develop skills for creating new dialogues and greater understanding of each other and our communities. In 2020, we hosted a week of Diversity, Equity, and Action programming engaging 5500+ CareFirst associates virtually. Events included workshops on inclusion and the social determinants of health, skill-based volunteering, and featured crucial conversations with executive leaders on their personal connections to Diversity, Equity, and Inclusion (DEI).

The Position

The Talent Acquisition Operations Manager reports to the Director, Talent Acquisition.  The position will plan, direct, and coordinate the operations of the Recruiting team at CareFirst.  The Talent Acquisition Operations Manager will be responsible for maintaining and improving the performance, productivity, and efficiency of Recruiting Operations through the provision of effective methods, analytics, and strategies.  This position will establish and manage key Recruiting metrics, analytics, reporting, and processes, with a focus on improving candidate experience.  This position ensures compliance with Recruiting policies and regulatory requirements. The Talent Acquisition Operations Manager will be expected to lead, coach, and manage a team of Recruiting Coordinators and Recruiting Analyst.

The Talent Acquisition Operations Manager will have the following key responsibilities:

  • Develop and lead recruiting data and analytics program with weekly, quarterly, and annual reporting on sourcing, interviewing activity, tracking towards quarterly hiring goals, and candidate experience.
  • Oversee the core operational processes for the Recruiting team. Refine, document, and manage consistent recruiting, interviewing, offer and onboarding workflows and processes (including managing relationships with agencies and vendors) that support a highly positive candidate experience.
  • Build a deep working knowledge of Recruiting systems processes, and tools; create efficiencies and prioritize areas for continuous improvement.
  • Develop, lead, and coach a high performing Recruiting Operations team.
  • Partner with Recruiting Leadership and Compliance specialists on Recruiting policies and audit requirements.
  • Effectively manage a portfolio of projects and programs within Recruiting, and cross-functionally.


The successful candidate will have a demonstrated ability to quickly build credibility with stakeholders, along with the following competencies and experience:

  • Bachelor's Degree in Human Resources, Business, or related field; in lieu of Bachelor's Degree, 4 years of additional relevant work experience.
  • 5+ years’ experience in a Recruiting Operations role; 1 year experience required, 3 years’ experience preferred managing and developing a team of Recruiting Coordinators and/or Recruiting Operations to deliver operational excellence.
  • Proven track record of delivering data-driven insights and translating those into process improvement recommendations.
  • Significant experience with Talent Acquisition technology and Recruiting best practices; a deep understanding of Talent Acquisition processes and requirements.
  • Experience creating organizational and operational efficiencies.
  • Previous ownership of maintaining compliance and regulatory talent acquisition processes.
  • Self-directed, detail-oriented problem solver; extremely organized with a keen focus on data accuracy and integrity.
  • Strong project management and MS Office skills.
  • Outstanding writing, speaking, presentation, and documentation skills.

Performance and success are rewarded through a comprehensive and competitive Total Rewards Program.  This approach is comprised of not only your pay and incentive programs, but also outstanding health insurance and disability coverage, comprehensive wellness programs with free virtual fitness classes, retirement plan contributions, and paid time off (PTO).  Our benefits support you at every stage in life, including domestic partner coverage, parental and caregiver leave, adoption assistance, tuition reimbursement, and student debt reimbursement.  Our employee-run Associate Resource Groups (ARGs) offer opportunities to meet colleagues who share your interests while supporting the causes that matter to you.  And for many of our employees, we offer flexible work schedules and work from home options to support improved work-life balance.  We respect and celebrate the diversity of our people, and we understand that Total Rewards is not one-size-fits-all. This is why in addition to evaluating the marketplace, we continuously assess the needs of our associates to offer a Total Rewards program that makes a difference to you.


Department: Employment

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 6/27/21

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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