CareFirst Careers

Specialist, Provider Education

Resp & Qualifications


The Provider Education Specialist designs, develops, delivers and evaluates basic training and other support tools for an external audience including institutional and professional providers and their staff for all products, programs and platforms.


Under guidance, designs and develops training programs for Providers as well as Provider Relations Associates. Applies knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content, audience location, point within the learning process, etc.

Assist in the needs assessments process to determine appropriate training that will impact business results. Assists in the research of best practices to guide recommendations for learning programs to achieve business goals.

Deliver both informal and formal training solutions in a variety of environments, managing the learning environment, preparing for training delivery, effectively conveying objectives, aligning learning solutions with course objectives and learner needs, establishing appropriate credibility as an instructor, creating a positive learning environment, facilitating learning, encouraging participation and building an atmosphere of learner motivated learners and deliver appropriate constructive feedback.

Works closely with more experienced colleagues and management to assist in the evaluation of learning using metrics and analytics to measure the impact of the training, identify customer expectations, communicate evaluation plan, analyze and interpret data to make appropriate recommendations for remedial or alternative training.

Assist in the research, analytics and resolution support for Corporate Initiatives and Special Projects.

Review and update existing documentation such as job aids, user guides, provider manuals to ensure they are up to date and accurate.


Education Level: Bachelor's Degree

Education Details: Instructional Design, Education, or related field

Experience: 3 years professional experience developing and facilitating training in a corporate environment

In Lieu of Education

In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience


Experience developing and facilitating training programs for a provider audience in a group health insurance/management care environment.

Experience with e-Learning courses and video editing using tools such as Adobe Captivate, Adobe Articulate, Camtasia, etc. inclusive of audio-enablement and interactivity is preferred.

Knowledge, Skills and Abilities (KSAs)

Strong facilitation skills; consistently demonstrates effective questioning techniques and the ability to engage learners and transfer knowledge.

Working knowledge of adult-learning principles and practices of design and development of instructor led courses

Strong classroom/virtual classroom management skills.

Proficient in the use of Microsoft Office Suite and excellence in writing, editing, proofreading, and formatting of training collateral

Excellent verbal and written communication skills

Ability to present professionally to senior level leadership as well as key stakeholders and customers within and outside organization

Licenses and Certifications

E-Learning Instructional Design Certification

Certified Instructional Designer



Department: Provider Training and Education

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 6/20/21

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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