CareFirst Careers

Systems Engineering Manager, Big Data

Resp & Qualifications

We are looking for someone who can lead, manage and mentor a strong team responsible for the administration of our Big Data platform. The successful candidate will guide the team in designing, building, scaling and operating best in class infrastructure to support key data initiatives that enable our customers to make better decisions. We are looking for a strong leader that helps teams look to long term ramifications of decisions and designs, keeps up with industry trends and how to continuously re-evaluate current state to keep focus on the next improvements in the system.

The leader will need to effectively communicate with both business and technical stakeholders, build cross-functional teams that ensure the system meets the needs of our customers and prioritize business needs to ensure maximum value to our customers.

PRINCIPAL ACCOUNTABILITIES:

Under the general supervision of a Director the manager’s accountabilities include, but are not limited to, the following:
1.  Manages staffing requirements within the team to ensure that each is consistent and adequate to meet the division’s strategic objectives. Ensures primary and backup support resources are identified, trained, and in place for the current production applications.  Ensures that all production application processing executes effectively in order to meet the day-to-day needs of the business on a 24x7 basis.  Plans, coordinates, and supervises activities related to maintaining, supporting, and enhancing production-mode applications that utilize a broad range of technologies and platforms.  Provide governance over development projects that will introduce new or modified applications to the production environment to ensure the application is “production ready” and adequately transitioned. Ensures the successful completion of corporate projects by monitoring the projects, and managing competing priorities to support the corporate systems’ objectives on time, within budget.
2.  Evaluates performance of each team member, generates development plans and sets goals within the context of the corporate policy.  Must also motivate, coach, counsel and develop team members within the context of the corporate policies and manages the team’s budget. Ensures that staff has appropriate tools and training.
3.  Communicates with Directors and other Corporate management to plan and implement Division Strategic Objectives. The manager also communicates with other IT and client personnel as well as vendors, consultants, auditors, other Blue Cross and Blue Shield Plans, Blue Cross Blue Shield Association (BCBSA), the FEP Director’s Office (FEPDO), and the Office of Personnel Management (OPM) to coordinate and implement system projects and enhancements. Attend management sessions to ensure that the team’s operation and long-range goals are coordinated within the larger framework of department, divisional and corporate initiatives. Establishes and enforces service levels agreements (SLAs) in consultation with end users to establish problem resolution expectations and timeframes.  Oversees the activities of outside contractors engaged in application support and/or development activities.
4.  Establishes and enforces continuous process improvement practices through the use of concepts such as Knowledge Management, Root-Cause-Analysis, and performance metrics. Researches technical, business and theoretical developments in the field to ensure that customers are receiving the most effective support to meet their business objectives.
This position is also subject to being "on call" for emergency situations requiring immediate resolution.  This position is subject to a Level 6C security requirement.

SUPERVISORY RESPONSIBILITY:

Responsible for exempt staff of IT personnel and IT support staff, including but not limited to IT programming positions, IT support staff such as Business Analysts, Testers and Project Managers, for all strategic corporate initiatives.

SCOPE DATA:

This position reports directly to the Director. The Manager is directly accountable for quality and cost-effective development and maintenance of various mission-critical systems and/or programs at CareFirst.  Manager is also directly accountable for the professional well being and development of associates within the team. Develops performance plans, and training and development plans for the associates. Provides for staffing needs such as hiring, salary adjustments, development and training, performance management, and corrective action according to company policies and procedures.  The Manager is also accountable for establishing a customer service culture within the team in order to maximize the potential for delivering quality products and services.

QUALIFICATION REQUIREMENTS:
Required:  This position requires a bachelor’s degree with a minimum of eight years of IT or business/systems background, OR equivalent work experience.  Experience in full life cycle project management and leadership.  Proven ability to budget, organize and manage teams. Assist with project management on multiple projects.  Must be able to teach, develop, and motivate associates.  At least 5 years of management experience, including proven expertise in scope management and multi-team leadership. Experience in supporting a broad range of technologies and application platforms.The key core technologies and the associated technical skills are listed below.
Core Technologies:
WebSphere Application Server
webSphere Portal Server
Rational Application Developer
WebSphere Portlet Factory
Interwoven TeamSite, OpenDeploy, MediaBin, MetaTagger
PEGA Rules Process Commander (PRPC) and Workflow
Tibco Enterprise Message Server (EMS), BusinessWorks, BusinessConnect, Adapters
Amberpoint SMS
Parasoft SOA Test
Systinet
GT Ivory
Willy Portal Manager
PowerCenter Suite /Informatica,
Technical Skills:
J2EE – JSP, EJB, MDB, DAO, JDO, SDO, JDBC
SOA – Java Web Services and Tibco Web Services, SOAP, WSDL, WS-*
Java Frameworks – Struts and Spring
UML modeling
JavaScript
Scripting – Jython, Perl, Ant
Databases – Oracle, DB2 UDB, SQLServer
Cloudera/Hadoop/Hortonworks

ETL Development
COBOL
CICS
JCL

Abilities/Skills: Prior experience with technologies or systems related to the department’s core activities. Must have extensive experiences with specific functionaries such as business/systems analysis, software design and development, software testing and training. Must have excellent written and verbal communication, interpersonal and analytical, and problem-solving skills. Must have the ability to negotiate and manage customer relationships and expectations.  Experience with large-scale systems implementation projects, preferably in all phases of the systems development life cycle.  Experience in collaborative team leadership.

Preferred: Broad knowledge of CareFirst organization and operations. Experience with both mainframe and client/server technology.  Experience with other tools specific to the area managed. Extensive Personal Computer (PC) skills including Microsoft Office software such as Word, EXCEL, MS Project and PowerPoint are preferred.

Department

Department: Informatics Database Administration

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Closing Date

Please apply before: 7/23/21

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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