CareFirst Careers

Manager, Talent Acquisition

Resp & Qualifications

CareFirst, Inc., and its affiliated companies, generally referred to as CareFirst BlueCross BlueShield (CareFirst), is the Mid-Atlantic region’s largest private sector health insurer, with over $10 billion dollars in revenue, serving the healthcare needs of 3.4 million members in Maryland, the District of Columbia, and portions of northern Virginia. The Company offers a comprehensive portfolio of products and services to individuals and groups, as well as state and federal government sponsored plans.

As a not-for-profit, CareFirst regularly ranks among the most philanthropic organizations with $43 million invested in the community in 2019 to improve overall health, and increase the accessibility, affordability, safety, and quality of healthcare throughout its market area. The company’s associates consistently add to this impact by devoting thousands of volunteer hours to numerous community organizations and social causes.

We practice empathy, seek to understand, invest in inclusion, demand equity, and nurture belonging every day for our associates and the communities we serve. We rely on the rich diversity of our associates’ experiences and backgrounds to achieve our mission. In 2019, we proudly held our first Day of Equity and Action. On this day, 5,000 CareFirst associates gathered across five locations to develop skills for creating new dialogues and greater understanding of each other and our communities. In 2020, we hosted a week of Diversity, Equity, and Action programming engaging 5500+ CareFirst associates virtually. Events included workshops on inclusion and the social determinants of health, skill-based volunteering, and featured crucial conversations with executive leaders on their personal connections to Diversity, Equity, and Inclusion (DEI).

The Position

The Talent Acquisition Manager reports to the Director, Talent Acquisition. The position will develop, manage, and execute innovative recruiting strategies that will identify and attract top talent to CareFirst.  The Talent Acquisition Manager will be expected to lead and develop a team of high-performing recruiters to deliver exceptional performance by establishing a culture of accountability and excellence. The Talent Acquisition Manager will work in an environment of ambiguity and sometimes competing priorities, making adaptability and flexibility essential for success.  The Talent Acquisition Manager is an innovator and encourages the team to embrace change as an early adopter.  The position is a champion of our Diversity, Equity, & Inclusion strategies and drives recruiting programs to support these initiatives.

The Talent Acquisition Manager will have the following key responsibilities:

  • Partner closely with business leadership and HR colleagues to assess current and future workforce needs and develop and implement innovative recruiting strategies and techniques to build a pipeline of qualified candidates to support those needs.

  • Working with the Director of Talent Acquisition, provide professional expertise and support in the design, development and implementation of a best-in-class talent acquisition process that results in an exceptional interview and onboarding experience.

  • Maintain and utilize a deep understanding of market channels to advise hiring managers and business leaders on emerging market trends and competitive best practices.  Utilize data and insights to inform decisions, and report results to business and Talent leadership.

  • Manage recruitment and selection activities for executive level positions. 

  • Develop a high-performing recruiting team to carry out scalable high growth recruiting strategies. 

  • Manage, coach, and lead a team of recruiters to deliver excellent performance and achieve short and long-term organizational goals and objectives. Drive accountability by establishing and communicating performance expectations, monitoring performance, identifying and addressing gaps, and providing consistent feedback.

  • Continuously evaluate team workload and appropriately assign priorities.

  • Identify interview slate gaps and diversity development opportunities, partner with internal DEI team and hiring managers to identify priority areas and drive diversity recruiting strategies.

  • Continuously assess talent acquisition process and recommend and drive process improvements as necessary.

  • Lead and/or participate in cross-functional projects and initiatives related to talent acquisition.

  • Proactively build and maintain strong, collaborative alliances across HR and other functional partners in the recruitment process.


The successful candidate will have a demonstrated ability to quickly build credibility with stakeholders, along with the following competencies and experience:

  • Bachelor's Degree in Human Resources, Business, or related field; in lieu of a Bachelor's Degree, 4 years of additional relevant work experience

  • 5+ years’ experience in Recruiting/Staffing in a corporate and/or agency environment, with increasing responsibility

  • 1+ years’ experience direct management of recruiting team. Exceptional track record of building, managing, and coaching a high functioning Talent Acquisition team

  • Strong sense of urgency and ability to work in fast-paced, ever-changing environment.

  • Excellent written and verbal communication skills

  • Experience partnering and driving change with senior level management.

  • Successful track record of driving process improvements.

  • Experience working with recruiting tools and systems, including resume databases, internet sourcing tools, and spreadsheets. Proficiency in MS office

  • Experience analyzing and interpreting data and translating analysis into recommendations.

  • Strong project management, organizational, and technical skills.

Performance and success are rewarded through a comprehensive and competitive Total Rewards Program.  This approach is comprised of not only your pay and incentive programs, but also outstanding health insurance and disability coverage, comprehensive wellness programs with free virtual fitness classes, retirement plan contributions, and paid time off (PTO).  Our benefits support you at every stage in life, including domestic partner coverage, parental and caregiver leave, adoption assistance, tuition reimbursement, and student debt reimbursement.  Our employee-run Associate Resource Groups (ARGs) offer opportunities to meet colleagues who share your interests while supporting the causes that matter to you.  And for many of our employees, we offer flexible work schedules and work from home options to support improved work-life balance.  We respect and celebrate the diversity of our people, and we understand that Total Rewards is not a one-size-fits-all.  This is why in addition to evaluating the marketplace, we continuously assess the needs of our associates to offer a Total Rewards program that makes a difference to you.


Talent Acquisition

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Closing Date

Please apply before: 6/26/2021

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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